Shipping policy
SHIPPING POLICY
Last Updated: 14-04-2026
Thank you for shopping at DRYSNAKE! We are committed to delivering your order in a timely and secure manner. Please review our shipping policy below for important information about processing times, shipping methods, costs, and delivery.
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SECTION 1 - PROCESSING TIME
Standard Orders:
Orders are typically processed and shipped the same day or the next business day after purchase, depending on the time of order placement.
Personalized/Custom Orders:
Custom or personalized products require additional time to create and finalize. Processing time for personalized items is 4-8 weeks before shipping. You will be notified once your custom order has been completed and shipped.
Note: Processing times do not include shipping transit time.
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SECTION 2 - SHIPPING DESTINATIONS
We ship worldwide! DRYSNAKE delivers to:
• Canada (all provinces and territories)
• United States
• Mexico
• International destinations
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SECTION 3 - SHIPPING METHODS AND CARRIERS
We use the following trusted carriers to deliver your orders:
• Canada Post
• UPS
• Purolator
• FedEx
• Canpar
Shipping Speed:
• Standard Shipping: Available for all destinations
• Express Shipping: Available for international orders upon request
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SECTION 4 - ESTIMATED DELIVERY TIMES
Please note that delivery times are estimates and begin after your order has been processed and shipped.
Quebec:
1-3 business days after processing
Rest of Canada:
3-7 business days after processing
United States:
4-7 business days after processing
International (all other destinations):
7-14 business days after processing
Delivery times may vary due to factors outside our control, including customs processing, carrier delays, weather conditions, or remote locations.
SECTION 5 - TRACKING YOUR ORDER
Tracking Numbers:
Most orders will include a tracking number, which will be sent to your email address once your order has shipped. You can use this tracking number to monitor the status and location of your package.
Exception: Deodorizing cartridges shipped within Canada do NOT include tracking.
If you have questions about your order status, please contact us at info@drysnake.com.
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SECTION 6 - DELIVERY METHOD
Standard Delivery:
All orders are delivered to the shipping address provided at checkout. Please ensure your address is accurate and complete to avoid delivery issues.
Signature Upon Delivery:
If you would like to require a signature upon delivery for added security, please send an email to info@drysnake.com with the subject line "Signature Required" and include your order number. Additional fees may apply depending on the carrier.
Local Pickup:
Customers in the Gatineau area may choose to pick up their order in person at our location:
1870 Boulevard Maloney Est, Gatineau, Quebec J8R 3Z4, Canada
To arrange local pickup, please contact us at info@drysnake.com before placing your order or immediately after checkout.
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SECTION 7 - LOST, DAMAGED, OR MISSING PACKAGES
We take great care in packaging and shipping your orders. However, issues may occasionally occur during transit.
Lost or Damaged Packages:
If your package is lost or arrives damaged, DRYSNAKE will replace your order at no additional cost, subject to verification and availability.
To report a lost or damaged package, please contact us at:
Email: info@drysnake.com
Include your order number, photos of any damage (if applicable), and a description of the issue.
Exceptions:
In rare cases, we may be unable to replace an order due to product availability or other circumstances. We will work with you to find a suitable resolution.
Insurance:
DRYSNAKE does not provide additional shipping insurance. However, we will make every reasonable effort to resolve issues related to lost or damaged shipments.
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SECTION 8 - CUSTOMS, DUTIES, AND TAXES
All fees related to customs, taxes and handling fee are paid by us.
DRYSNAKE is not responsible for delays caused by customs processing.
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SECTION 9 - SHIPPING RESTRICTIONS
DRYSNAKE ships to all destinations worldwide with no product restrictions.
However, delivery to remote or hard-to-reach locations may result in longer delivery times. If you are located in a remote area, please contact us at info@drysnake.com before placing your order to confirm delivery options.
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SECTION 10 - UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to collect the package, you will be responsible for reshipping costs.
Please ensure that your shipping address is accurate at checkout.
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SECTION 11 - CHANGES TO THIS POLICY
DRYSNAKE reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated "Last Updated" date.
It is your responsibility to review this policy periodically. Your continued use of our services following any changes constitutes your acceptance of the updated policy.
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SECTION 12 - CONTACT INFORMATION
If you have any questions about our Shipping Policy or your order, please contact us:
Email: info@drysnake.com
Phone: 819-208-8517
Address: 1870 Boulevard Maloney Est, Gatineau, Quebec J8R 3Z4, Canada
We're here to help ensure your DRYSNAKE experience is smooth and satisfying!